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How to Put Things Right

How to Put Things Right

The Board provides education, youth and library services for the people of the North Eastern part of Northern Ireland. We try to give the best service possible but there may be times when you feel that you have not been dealt with as well as you would wish. If this is the case we would like to know and to have the opportunity to put matters right.

This information has been outlined in the document 'How to Put Things Right' and this section of the NEELB web site.

  • Adobe PDF Document
  • Comment and Complaint Policy Reviewed August 2012 [pdf / 694KB] The NEELB views all complaints as learning opportunities to improve the quality of our service and acknowledges that improvement should be a consequence of any effective complaints procedure. How complaints are handled is an important element of quality customer care.


The Education and Library Boards (ELBs) were dissolved on 31 March 2015. The Education Authority was established on 01 April 2015 and is now responsible for all of the operational functions previously carried out by the five ELBs in accordance with the Education Orders.

182 Galgorm Road, Ballymena, BT42 1HN
Telephone number: 028 2565 3333