How to Put Things Right

The Board provides education, youth and library services for the people of the North Eastern part of Northern Ireland. We try to give the best service possible but there may be times when you feel that you have not been dealt with as well as you would wish. If this is the case we would like to know and to have the opportunity to put matters right.

This information has been outlined in the document 'How to Put Things Right' and this section of the NEELB web site.

How to Put Things Right (.pdf) [pdf / 164KB] The Board provides education and youth services for the people of the North Eastern part of Northern Ireland. We try to give the best service possible but there may be times when you feel that you have not been dealt with as well as you would wish. If this is the case we would like to know and to have the opportunity to put matters right.

Comment and Complaint Policy April 2010 [pdf / 80KB] The NEELB views all complaints as learning opportunities to improve the quality of our service and acknowledges that improvement should be a consequence of any effective complaints procedure. How complaints are handled is an important element of quality customer care.

Customer Services and Standards [pdf / 823KB] This booklet is intended to give all our customers, in Schools, Youth clubs, Local Businesses and the General Public, information about the standards of service they can expect from the North-Eastern Education and Library Board and provides contact details and other useful information.