It is the Board’s policy, wherever possible, to settle complaints locally and we hope that by using the process outlined above you will be able to resolve your complaint.
However, you may choose to ask the Ombudsman to investigate your complaint. The Ombudsman will normally only deal with your complaint after you have used the Board’s Complaints process.
The Ombudsman’s contact details are:
The Ombudsman
Freepost BEL 1478
Belfast
BT1 6BR
Or by calling at
The NI Ombudsman Office
Progressive House
33 Wellington Place,
Belfast
BT1 6HN
Freephone: 0800 343434
Telephone: (028) 9023 3821
Fax: (028) 9023 4912
E-mail: ombudsman@ni-ombudsman.org.uk,
Web: www.ni-ombudsman.org.uk
